This Refund and Returns Policy applies to all purchases made from Mobixy, operated by Vinayak Enterprises, through the website https://mobixy.online.
By placing an order on our website, you agree to the terms outlined below.
1. Returns Eligibility
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, unwashed, and in its original packaging
- All original tags, accessories, and invoices are included
Returns will not be accepted if:
- The request is raised after 48 hours of delivery
- The product shows signs of use, damage, or tampering
- The issue is due to customer preference or change of mind
2. Non-Returnable Items
The following items are non-returnable unless received damaged or defective:
- Mobile accessories once opened or used
- Screen protectors / tempered glass after installation attempt
- Products damaged due to misuse or improper handling
3. Return Process
To initiate a return, please contact us with the following details:
- Order ID
- Product name
- Reason for return
- Clear photos or videos showing the issue
📧 Email: ask@mobixy.online
Once approved, return instructions will be shared with you.
4. Refund Policy
After receiving and inspecting the returned product:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- Shipping charges (if any) are non-refundable
If the return is not approved, the product will be sent back to the customer.
5. Replacement Policy
In case of damaged, defective, or wrong items:
- We may offer a replacement instead of a refund
- Replacement is subject to product availability
- If the product is unavailable, a refund will be initiated
6. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once the order is shipped, cancellation is not possible
- To cancel an order, contact us immediately at ask@mobixy.online
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us at ask@mobixy.online
8. Contact Information
For any refund, return, or cancellation-related queries, please contact:
Business Name: Vinayak Enterprises
Brand Name: Mobixy
Website: https://mobixy.online
Email: ask@mobixy.online
Address: Patna Road, Ekangarsarai, Nalanda, Bihar – 801301